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Testimonials  Brooks, You guys get all A's from me. Machine is working great. Still need to sell the Tsugami. I had to get a few small jobs out of the way but I hope to be setting up our "lights out" operation next week. If all goes well we will be running 36,000 pieces over the next 10 months unattended, at night and on the weekends. I've got all my fixturing on a sub plate that is easily removed. Out in the mornings, in for the evenings. It will give us machine capacity during the day for short runs and one off stuff. No labor costs at night for the production run. We can also run slower. That's right, slower. We have 12 hours of off shift time to run 8 hours worth of production (not to mention the 48 hour weekend). Running slower means less wear and tear on the machine and greatly reduced tooling costs. We are going to use the machine tool as a "pick n place" robot. Several hundred blanks loaded in racks on one side of the table. A coolant actuated lathe bar puller (TSC option) mounted in a toolholder used to orient (Spindle Orient option) and place blanks on a magnetic chuck held between HRT210 and my own Rotary Axis Tailstock. We need the rotary axis to cut a specific angle in the part. Probing system for In-Process inspection of parts and on-the-fly tool offsets not to mention tool breakage sensing. Two cheap webcams (one on control, one on work envelope) feeding back to the house via cable internet. Cheap answering machine tied into the Spare User M-Functions dials my home phone number and plays recorded message if any alarms are generated. Auto Air gun to clear chips from tools and fixturing and of course the whole thing programmed with Macro flexibility. I'm sure I have forgotten some things. There is almost nothing I will not be utilizing on this machine. If I get all of this working, you should stop by sometime. Wish me luck. P.S. Check out my motorcycle wheels. http://www.capricorncyclo-works.com Steve Wait Jeff, Sometimes you think about how pleased you were with a particular product or service but never take the chance to let someone know about it. As I was filing the paperwork associated with our last service call I was thinking about how professional, thorough and courteous Scott Honea was in working through our recent spindle problem on the VF2SS. Based on my viewpoint as a customer I believe Scott to be a tremendous asset to your organization and the best service person I have ever had the pleasure of working with. Best Regards,
Innovative Machining Solutions, Inc. George, I wanted to let you to know what kind of service Kennametal in Northwest Arkansas receives from Haas / Jeffreys. Yesterday morning our HS-3 machining center went down and our internal technicians could not determine what the problem was. Our technicians spoke with a Haas service tech. and a potential problem part was identified, but Haas could not get here until the end of this week to make the repair. At that point we made the decision to order the replacement part, have it shipped Next Day Air, and install it ourselves. This morning when the 1st shift operator arrived the HS-3 was back up and ready to run. Tony Russell, the Haas sales rep. and former service tech. for this area heard about our situation and drove 3 1/2 hours, intercepting a Haas tech. along the way to get additional replacement parts that might be needed to repair our machine. Tony arrived at the Bentonville facility at about 11:00 pm, identified the problem and had the machine up and running by about 1:30 am. When we purchase a machine tool, we are purchasing much more than a piece of equipment. The service that we get from Tony Russell, Michael Garner, and the Jefferys / Haas team is exceptional and essential to our success. Terry Boles Rock Island, TN 38581 United States bolestool@blomand.net Rate Us: Excellent I found this comment site while looking at some products on your web site. I would like to tell you about one of your salesmen. In july 2002 we started our business. I contacted Dan Holleman with HAAS and discussed our requirements. He came over and went over everything with us and took us to see different machines. He was very knowledgeable and made some very good suggestions. I decided to go with his suggestions and purchased an SL-10, SL-20, and a VF-2. We had 2 weeks from the time we decided to go into business till we had to produce shafts for the electric motor industry. Dan and HAAS made it happen and from signing a lease on a building to producing parts was a whoping 13 days. After approx 6 months in business our customer went to Mexico for their shafts. We were about to go out of business. Dan stayed in touch with us and when he found out we were in trouble he put me in contact with a company that turned out to be a very good customer. If it had not been for this contact we would be out of business today. Dan continues to check on us from time to time and is continually putting me in contact with potential new customers. He has brought people by to see our machines and I recommend the HAAS machines very highly. I am pleased with my equip and especially the customer service I get with Dan Holleman. With salesmen like Dan it is easy to see why there are so many HAAS machines in this area. I look forward to working with Dan on some more machine purchases hopefully in the near future. Thank you for providing us with the first rate machines and salesmen that you do. Brooks I called Joe Mason and asked him who to send a thank you to, and he gave me your name. We were getting a lot of pressure to supply a new part that we had never run. Had fixture modified, new tooling and were ready to run part Friday afternoon. After several tries, with no success because of chatter in finish bores we found we had .004 slop in spindle. Ron, who does our scheduling for service and repair called Jeffreys and asked when we could get a spindle and have it repaired. Your guys said they could have a spindle and service guy in Sat morning. Skip Birskovich was here first thing Sat morning and the Spindle arrived at 10:30 AM Skip replaced the spindle and found out that the drawbar was damaged and replaced it also. When he finished replacing the spindle he said he would have to run it in and monitor it for several hours. We went home and left Skip with our second shift maintenance if he needed any help. We asked him to look at some limit switches that was causing a fault at least 6 or 7 times a shift causing a lot of downtime. When we came in Sunday morning everything was done and Skip replaced both X and Y switches which needed replaced. We got the parts running and have run around 500 pcs since then with no problem. I want to thank you and your guys for a great job, and fast response and especially Skip who came in on Saturday and did a fantastic Job. Mike Cadwallader
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